ToolySupport
Need a hand? Email us with your browser (Chrome), what you were doing, and any error message — we usually reply within one business day.
Email support@tooly.contactGetting started
- Open web.whatsapp.com and sign in, then open Tooly from Chrome's side panel.
- Click Scan to read the contacts already visible in your session.
- Everything runs locally — Tooly is read-only and never sends messages.
Exporting & formats
- Export to CSV, Excel (.xlsx), vCard (.vcf) or JSON, plus Google Contacts & CRM presets.
- Files download straight to your computer — nothing is uploaded.
- Country, carrier and local time are computed on your device from offline data.
Premium & licence
- Free covers the core export; Premium adds filters, CRM presets and JSON — Lifetime $20, 1-Year $12, Monthly $3.
- Paid in crypto to our wallet; once confirmed on-chain, Premium unlocks automatically.
- Manage your plan on your account page — nothing auto-renews.
Privacy & data
- Your contacts, numbers and exports stay on your device and are never sent to our servers.
- Full detail in the Privacy Policy.
Troubleshooting
Nothing appears after Scan?
Make sure web.whatsapp.com is fully loaded and you're signed in, then reopen the side panel and scan again.
Sign-in didn't reach the extension?
Complete sign-in in the browser tab, then reopen Tooly's panel so it picks up your session.
An export looks incomplete?
WhatsApp Web only shows contacts currently loaded in your session — scroll your chat list to load more, then re-scan.
Paid but Premium hasn't unlocked?
Give the crypto payment a minute to confirm, then reload your account page. Still stuck? Email us with your order number.
Contact
Questions, bugs, refunds, or account help: support@tooly.contact.
Tooly is an independent tool and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta Platforms, Inc.